Frequently Asked Questions
Everything you need to know about shopping with Chalo & Co.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
How can I track my order?
Once your order has shipped, you will receive an email notification with a tracking number and a link to monitor your package's progress.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please visit our Returns Center to initiate a request.
Do you offer international shipping?
Yes, Chalo & Co. ships to most countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How do I contact customer support?
Our team is here to help! You can reach us via our contact form on the website or by emailing [email protected].